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  • 1.  Porting number that is currently used for BYOC to Genesys directly

    Posted 10-10-2022 10:59
    No replies, thread closed.
    We have a Sangoma Vega Gateway sending the contents of several phone numbers to Genesys Cloud. For sake of conversation, we will call one of them 555-555-5555.

    We have 555.555.5555 Defined in Genesys cloud as a number belonging to us, but not as a Genesys direct number---For the moment ATT owns it.

    This number is currently configured and routing calls, Following the path of Fidelity -> Sangoma T1_to_Sip Gateway - Genesys BYOC -> Number Defined - Defined in Call Routing to go to a flow.

    Now, If I Port that number through the Genesys Cloud port form to go directly through Genesys Cloud so I can cut the ATT bill, will it just "Keep working"? Will It break the Call routing, or possibly remove itself from the DID list?
    #Routing(ACD/IVR)
    #SIP/VolP
    #Telephony

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    Nathan McKay
    Insite Support Services, Inc.
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  • 2.  RE: Porting number that is currently used for BYOC to Genesys directly
    Best Answer

    Posted 10-10-2022 11:49
    No replies, thread closed.
    Hello Nathan,

    This is peculiar question. I know there is certain "downtime" associated with porting because the number itself will not be in service for some time during the porting process, but from a perspective of ACD or Genesys Cloud config I'm not certain what the behavior is supposed to be. Personally, I'll work on getting the port request through first and foremost and then just go back and do a double on the call flows and such once porting is completed.

    Have you reached out to Genesys Cloud Voice Support? They will most probably have a better answer.

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    Nico Feliciano
    Genesys - Employees
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    Original Message


  • 3.  RE: Porting number that is currently used for BYOC to Genesys directly

    Posted 10-10-2022 13:30
    No replies, thread closed.
    Thanks, I sent a email to the Porting team. Missed this article somehow. Thanks for your time!

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    Nathan McKay
    Insite Support Services, Inc.
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    Original Message


  • 4.  RE: Porting number that is currently used for BYOC to Genesys directly

    Posted 10-11-2022 12:02
    Edited by Gabe Ladios 10-11-2022 12:03
    No replies, thread closed.

    Hi Nathan, 

    In addition to Nico's recommendation, I would suggest asking the portng team if its possible to perform a "Hot Cut" . Its a near-simultaneous disconnection of a working number from a port on one carrier's switch (AT&T), and the reconnection of that number to a port on a different carrier's switch (Genesys), without any significant out-of-service period.

    This will help in eliminating possible downtimes. 




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    Gabe Ladios
    Genesys - Employees
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    Original Message


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