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  • 1.  Position in queue

    Posted 06-05-2025 18:18

    anon96077842 | 2021-02-15 21:10:42 UTC | #1

    Hello, I want to know what API to get what position in queue a specific interaction have. The idea is to build a data action that collects the position in queue. Can find instructions to work with EWT and know of the PIQ module/tool in Architect works, but it doesn’t get me a variable.

    Kind regards, James

    anon96077842 | 2021-02-15 21:20:28 UTC | #2

    Might have just found solution to my own issue.

    1. Add a "Update Data" module.
    2. Create a string object and name it (i.e. 'Task.PIQ') and assign value 'Call.PositionInQueue' as a expression.
    3. Add "Play Audio" module and now you can use the Task.PIQ variable. Default 'Call.PositionInQueue' variable is a system prompt and can mess up the audio sequencing.

    Will update if i find any issues.

    /James

    system | 2021-03-18 21:20:31 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 9996



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