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  • 1.  Post Survey Form not opening

    Posted 01-21-2026 10:15
    No replies, thread closed.

    Hello All, 

    When answering a post survey form ( not selecting any options , just let it play) and then looking at the form in the interaction under quality summary does the form open up. When there is no data at all the form does not open for us. Anyone experienced this?


    #Reporting/Analytics
    #Routing(ACD/IVR)
    #Unsure/Other

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    Reuben Goodwin
    Sr. Telephony Engineer
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  • 2.  RE: Post Survey Form not opening
    Best Answer

    Posted 01-27-2026 07:51
    No replies, thread closed.

    Hi Reuben,

    If no questions have been answered then there isn't an object to open, but the form still shows under the quality summary as it was sent.  Hopefully others in the community can comment on if they have found a workaround to populate something in the survey via architect etc that will create the record even if its just to advise of no customer response.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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