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Pre-chat registration form

  • 1.  Pre-chat registration form

    Posted 06-05-2025 18:35

    Hafid_Bourich | 2021-05-27 11:21:48 UTC | #1

    I’m exploring web messaging and have a few questions:

    1. Are you planning to support pre-chat registration form for web messaging?
    2. Is it possible to add the real-time typing indicator?
    3. File upload is limited to gif, png and jpeg. Are you planning to support more file formats like .pdf?

    Thanks!

    chad.hansen | 2021-05-27 14:57:31 UTC | #2

    Hi Hafid,

    1. We do not have plans to add a pre-chat registration form in web messaging. We suggest using a bot within your Architect flow to capture the customers' details as part of the conversation.
    2. There are no immediate plans to support typing indicators, however this is something we would like to target in the future.
    3. We will support additional file attachments in the 2nd half of 2021. We will likely first extend support to videos, then follow up with other common file types such as .pdf, .docx, etc.

    I hope this helps! Chad

    Hafid_Bourich | 2021-05-28 08:22:43 UTC | #3

    Thanks for the answers.

    Will it work if we build own webmessaging interface (with registration form) and use the webmessaging Guest API?

    Regards,

    chad.hansen | 2021-06-09 14:08:55 UTC | #4

    Hi Hafid,

    At this time that would not be possible as web messaging doesn't support this sort of additional participant data.

    Thanks, Chad

    Anton_Vroon | 2021-08-23 04:29:02 UTC | #5

    Sorry to resurrect this thread, let me know if a new topic is needed.

    With chat you could authenticate them on the website and send it through as an authenticated chat with a Oauth sig to verify the customer.

    But with no pre chat registration, and no using your own webmessaging interface to register the user as the above responses suggest. How have people been securely authenticating customers with web messaging?

    Asking the questions as part of a bot, is there a way to turn off the chat history for those sections kind of like using a Call Secure Flow. We certainly don't want customers entering passwords/pins, or personal details that the staff member can then see in the chat history.

    This post was migrated from the old Developer Forum.

    ref: 11043



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