Genesys Cloud - Main

Hi All,

I just recently subscribed to the Predictive Routing . I am trying to evaluate the production queues but the queue evaluations are failing.

Is there something I missed?

#Routing(ACD/IVR)
#Telephony
#Unsure/Other

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Michael Joseph Carreon
Dexcom, Inc.
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Hi there,
The development team are aware of the issue and are working towards a resolution.
Will advise as soon as we have a fix in production.

Rgds,
Seamus

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Seamus Hayes
Genesys - Employees
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For those customers affected, this issue has been resolved in all of our production regions.
We would request that you re-run your benefit assessments for Predictive Routing.
Apologies for the inconvenience,

Best regards,
Seamus

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Seamus Hayes
Genesys - Employees
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