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  • 1.  Predictive Routing Evaluation has Failed

    Posted 07-18-2022 07:25
    No replies, thread closed.
    Hi All,

    I just recently subscribed to the Predictive Routing . I am trying to evaluate the production queues but the queue evaluations are failing.

    Is there something I missed?

    #Routing(ACD/IVR)
    #Telephony
    #Unsure/Other

    ------------------------------
    Michael Joseph Carreon
    Dexcom, Inc.
    ------------------------------


  • 2.  RE: Predictive Routing Evaluation has Failed
    Best Answer

    Posted 07-19-2022 12:52
    No replies, thread closed.
    Hi there,
    The development team are aware of the issue and are working towards a resolution.
    Will advise as soon as we have a fix in production.

    Rgds,
    Seamus

    ------------------------------
    Seamus Hayes
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Predictive Routing Evaluation has Failed

    Posted 07-21-2022 12:40
    No replies, thread closed.
    For those customers affected, this issue has been resolved in all of our production regions.
    We would request that you re-run your benefit assessments for Predictive Routing.
    Apologies for the inconvenience,

    Best regards,
    Seamus

    ------------------------------
    Seamus Hayes
    Genesys - Employees
    ------------------------------

    Original Message


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