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  • 1.  Prefix a digit automatically an a outbound call made on behalf of a queueu

    Posted 01-28-2025 09:37
    No replies, thread closed.

    Hi All,

    If an agent places an outbound call on behalf of a queue, we want the call to route through a separate trunk. To achieve this, we would like to automatically prefix the call with a digit, such as '9'. Is there a way to automate this prefixing when an agent selects to make a call on behalf of the queue, ensuring the prefix is not missed manually?


    #API/Integrations
    #Architecture and Design
    #PlatformAdministration
    #System Administration
    #Telephony

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    Karthik Ageer
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  • 2.  RE: Prefix a digit automatically an a outbound call made on behalf of a queueu
    Best Answer

    Posted 01-28-2025 17:36
    No replies, thread closed.

    Hello Karthik,

    You may want to take a look at this Resource Center article. It has some useful info about intercepting the dialed number and making changes to the number dialed with regex.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Prefix a digit automatically an a outbound call made on behalf of a queueu

    Posted 02-21-2025 18:42
    No replies, thread closed.

    There is not a good way that I can think of to capture the fact that the call was placed on behalf of a queue as a flag for pre-pending a digit...hopefully someone can come up with something.



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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