We are currently testing out the Outbound Campaign feature and one issue we are running into is repeat dials. For example, we have several contacts in the same company where their number is the main number for the company but then each one has their own extension. So Contact A's number is 222-222-2222 ext 123, Contact B's number is 222-222-2222 ext 456, and so on.
My question is how can I get the campaign to not dial that same number more than twice? This way, if we call Contact A and Contact B, we will not call Contact C to Contact F until the next day or so.
Thanks!
#Outbound------------------------------
Santiago Espinoza
Project Manager
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