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  • 1.  Preview APIs enquiries

    Posted 11 days ago

    Hi team,

    There are 3 Preview APIs that can provide certain media statistic (see below)
    https://developer.genesys.cloud/platform/preview-apis#telephony-providers-edge

    1. /api/v2/telephony/providers/edges/mediastatistics/conversations/{conversationId}
    2. /api/v2/telephony/providers/edges/mediastatistics/conversations/{conversationId}/communications/{communicationId}
    3. /api/v2/telephony/providers/edges/mediastatistics/conversations/{conversationId}/communications/{communicationId}/mediaresources/{mediaResourceId}

    Can you please advise on 2 concerns below?
    1. Is there any tentative date on their release as of now?
    2. What is the process to enable those 3 Preview APIs on an Dev Org? Does customer need to submit the request by themselves or partner/managed service team can submit the request on customer's behalf?

    Thank you.

    Regards,
    Tran


    #Unsure/Other

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    Hai Dang Tran
    Principal PS Consultant
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  • 2.  RE: Preview APIs enquiries

    Posted 9 days ago

    Hello Tran,

    I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will be able to assist you with this.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Preview APIs enquiries

    Posted 7 days ago

    Hi,

    Most of the times you need to be part of a beta to have access to preview APIs.

    I'm guess they are part of this idea https://genesyscloud.ideas.aha.io/ideas/TEL-I-366 which currently seems to be done end of March.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


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