Genesys Cloud - Main

Hi All,

Is there a way to print a quality evaluation form from a calibration session?
#QualityManagement

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Cindy Kato
BANK OF HAWAII
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Nothing really out of the box but scores.  Avtex Insights has a number of good evaluation and quality reports like this one:


Check out their AppFoundry listing:  Genesys AppFoundry - Avtex Insights (mypurecloud.com)

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Hi Cindy, 

Yes this is possible we do this in our custom evaluation reporting and dashboard application. The Genesys Cloud APIs are fantastic and a good starting point but there is a lot of continuous additional development work required. We have found evaluation a very intriguing topic to work with, we have clients continuously changing and evolving our evaluation reporting and dashboard application. 

- Queue, Agent, Agent score drill down 
- Drill down to Agent Score under 90% with Interaction ID's 
- Evaluating the Evaluator 
- Evaluating the Queue 
- Real time Evaluation dashboarding  

Not sure if this is of any help, let me know if you want to have a look at this, I can send some screenshots to you as well as real time evaluation dashboard screenshots.

Kind Regards

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warren beddie
Noralogix PTY (Ltd)
warren@noralogix.com
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