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  • 1.  Problem integrating G Suit with PureCloud

    Posted 11-21-2018 09:06
    No replies, thread closed.
    Hello

    I have integrated PureCloud with G-Suite to log in to PureCloud. I followed the following guide to the knowledge base: https://help.mypurecloud.com/articles/add-google-g-suite-single-sign-provider/

    But this integration doesn't work.

    This is the information about SAML app in G-Suite:

    Issuer URI and Target URI
    https://image.ibb.co/e9WPnA/20181121-01.png

    URL ACS
    https://image.ibb.co/mL5jnA/20181121-02.png

    The SAML have permissions for all users.
    https://image.ibb.co/m7ygZq/20181121-03.png

    This is the information in PureCloud
    https://image.ibb.co/dXUASA/20181121-04.png

    When I try to login with Google
    https://image.ibb.co/mH4ASA/20181121-05.png

    It throws a error 404 page
    https://image.ibb.co/kQb1Zq/20181121-06.png

    I have waited 48 hours, but it doesn't work.

    Do you know what could be the problem?

    Thank you!
    #Integrations

    ------------------------------
    Ricardo Delgado
    Global Networks Solutions S.A.
    ------------------------------


  • 2.  RE: Problem integrating G Suit with PureCloud

    Posted 11-27-2018 18:42
    No replies, thread closed.
    I am seeing the same errors testing this on my side.... do you have a support ticket open on this as it appears to be hitting a bug? If you give me your ticket number I can see how we can quickly get it to our development teams.

    ------------------------------
    Jack Nichols
    VP, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Problem integrating G Suit with PureCloud

    Posted 11-28-2018 11:40
    No replies, thread closed.
    @Ricardo Delgado I was able to play with this more this morning and found that if I change the ​Relying Party Identifier on both sides to "mypurecloud.com/google"  it started working. I would say to try this and see if you see a difference in the experience.

    ------------------------------
    Jack Nichols
    VP, Product Management
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Problem integrating G Suit with PureCloud

    Posted 11-28-2018 15:12
    No replies, thread closed.
    Hello Jack.

    Yes, thank you! 

    This was solved too in https://developer.mypurecloud.com/forum/t/problem-integrating-g-suit-with-purecloud/4026/2

    ------------------------------
    Ricardo Delgado
    Global Networks Solutions S.A.
    ------------------------------

    Original Message


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