zhaohuil | 2018-08-01 01:38:06 UTC | #1
I want to have a update for this one
https://developer.mypurecloud.com/forum/t/apis-for-schedule-management-and-ivr-configuration-released-7-26/1601/2
lucie.decristofaroGenesys Employee
Thanks for the feedback, Sergio. Good point on providing an API endpoint that allows you to provide time and schedule group and evaluate which path it is taking.
Let me explain a bit more on what we are thinking today in terms on delivering. We are currently working on enhancing email flows to do the exact same thing you are describing - you will be able to evaluate a schedule group against a specific time and then within the flow, you either take the “open” or “closed” path and can decide what to do. We are planning on releasing this functionality this quarter.
The second item we are planning on adding, but this is in earlier stages of planning, are web chat flows. Web chat flows would provide very similar functionality to email flows, including the above mentioned schedule check or cloud data dips. This is planned for later this year or early next year.
We are also planning on enhancing our scheduling options to provide an easy way to check for holidays and emergencies.
That said, you have a great point - we could also create a new API endpoint that allows you to easily check against a particular schedule group and get your answer. This is something we do internally today for the email flow functionality, but not something we offer via public API yet. I’ll it to the list for consideration.
Thanks again!
anon39326996 | 2018-08-01 12:49:08 UTC | #2
We have since released a way to check schedules within your website for chat. See here for more details: https://developer.mypurecloud.com/api/webchat/schedules.html
We are planning on starting work on web chat flows later this year. We are currently working on chat APIs and plan to start on web chat flows after that.
We do have this tutorial on how to evaluate schedules using the existing APIs: https://developer.mypurecloud.com/api/tutorials/architect-schedules/#nodejs
We are not yet working on the API I described and it is in our backlog for future consideration.
Regarding calls and callbacks, we plan to add the ability to check schedules from within call flows. We are planning to start working on it this year.
system | 2018-09-01 12:47:47 UTC | #3
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