One of the issues that I have seen with this is that there is no check that the Prompt listed in the Data Table actually exists! I would therefore use the Architect operation Find User Prompt rather than the function you have currently - this will allow you to gracefully handle if the Prompt has been deleted, or there is a type in the Data Table.
There is an idea out there concerning Data Table schema. If you look at my comment from July 23rd, where I have proposed adding internal objects (like Prompts) as data types for tables.
HTH
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Original Message:
Sent: 08-15-2024 04:20
From: Thiago Mendonca
Subject: Prompts & Data Table
Thank you Melissa and Christoph,
The below worked just fine.
14- update lookup to dnis
flow.lookup = Substring(Call.AddressOriginal,1,15)
15- data table lookup
548- play audio
ToAudio(FindUserPrompt("Prompt1")
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Thiago Mendonca
AXA Partners - UKI
Original Message:
Sent: 08-14-2024 02:14
From: Christoph Domaschke
Subject: Prompts & Data Table
Hi Thiago,
in addition to what Melissa wrote, how to get the called DNIS, you will need the "Find user prompt"-action in architect to get the prompt. You can play this prompt with "play audio"-action with the expression "ToAudio(Flow.FoundPromptName). Of course you will have to replace "FoundPromptName" with the prompt-variable that was the result of "Find user prompt".
Best regards
Christoph
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Christoph Domaschke
CRONBANK AG
Original Message:
Sent: 08-13-2024 10:59
From: Thiago Mendonca
Subject: Prompts & Data Table
Hi,
Is there a way to play prompts based on what is configured in the Data table?
What expression can I use for a lookup to find and match the DNIS from the Data Table and based on the matching then the specific prompts will be played where is is applicable.
DNIS Prompt1 Prompt2 Customer
+123456 openning1 weekend IT Inc
+789123 oppening2 weekend Gov Inc
Thanks in advance.
#ArchitectureandDesign
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Thiago Mendonca
AXA Partners - UKI
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