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Pros / Cons experienced with using Divisions

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  • 1.  Pros / Cons experienced with using Divisions

    Posted 06-01-2021 16:57
    No replies, thread closed.
    Good afternoon!
    We've recently migrated a couple of our smaller business teams to the Genesys Pure Cloud.
    We have not decided or not on whether to use Divisions and/or Groups to segregate our teams and their data.

    It looks like with doing so, there still isn't a way to reduce visibility to dashboards by division (as those permissions are not division aware) and some other components.

    Once we're fully migrated, we will have roughly 15-20 business groups, several of which will have their own sub-groups. We will also be using the workforce management and other WEP tools.

    I was curious if other customers have had experience with implementing divisions and if they encountered any issues or "gotchas" with doing so.

    Thanks in advance for any feedback!
    #SystemAdministration

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    Chad Gruender
    Advocate Aurora Health, Inc.
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