Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Provide language option in web chat

    Posted 12-15-2023 17:11
    No replies, thread closed.

    Can anyone direct me to how we would give the option for customers to choose English or Spanish when starting a chat?


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Daniel Cross
    Bright Horizons Family Solutions LLC
    ------------------------------


  • 2.  RE: Provide language option in web chat

    Posted 12-23-2023 14:24
    No replies, thread closed.

    We usually call a bot that asks for the language as quick reply buttons and set language in the bot.  You can do the same in the messaging flow and similar buttons.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content