That sounds like you have too much data for the cloud to return in a timely manner. You'll probably have to open a case with Care to have them see what is happening in the background for those data requests. I don't have much data, so it returns pretty quickly in my personal org, and even in our demo org for GU it completes in under 10 seconds.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 08-10-2020 15:30
From: Jose Febus
Subject: Pulling Year To Date
I customized the dates to reflect year to date. When I click on the right arrow, the display is blank. I receive an error message of "A Request couldn't be completed, Refresh to try again."
I literally have to refresh 8-10 times to get data.
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Jose Febus
Agilon Health
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Original Message:
Sent: 08-10-2020 15:07
From: George Ganahl
Subject: Pulling Year To Date
I don't understand what you mean by having to do multiple screen refreshes when selecting the dates. I select the dates once, apply it, and have all the data for the year-to-date.
Are you meaning it doesn't all display on one long web page, so you have to click through page by page?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 08-10-2020 12:34
From: Jose Febus
Subject: Pulling Year To Date
I'm still not able to pull YTD data on PureCloud. Does anyone have the answer?
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Jose Febus
Agilon Health
Original Message:
Sent: 08-04-2020 18:22
From: Jose Febus
Subject: Pulling Year To Date
You are correct... I have been doing the same process for months.. However I have to refresh my screen multiple times to pull the data. This is why we added Bright Metric as part of our reporting... I would love to use PureCloud but it's more difficult to use.... I'm just asking to add a year to date option to the menu like every other contact center I used in the past.
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Jose Febus
Agilon Health
Original Message:
Sent: 08-04-2020 18:10
From: George Ganahl
Subject: Pulling Year To Date
I just used the navigation arrows to show the correct months, then selected the begin and end dates in the calendar. Then clicked the big gray arrow bottom right.
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 08-04-2020 17:29
From: Jose Febus
Subject: Pulling Year To Date
correct.... when I change the dates, I would need to refresh multiple times... I'm asking for an option....
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Jose Febus
Agilon Health
Original Message:
Sent: 08-04-2020 17:11
From: George Ganahl
Subject: Pulling Year To Date
Are you looking for something like this?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys