Workforce Engagement Management

Why are the points not adding up correctly? If you add up the individual activity points it should be 18 but they are only getting 15 out of the 20 max points.

 

#Gamification

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Lindsay Wood
WFM Analyst
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Hi Lindsay,

Yes, I agree. We will investigate. I may follow-up with you if we have any clarifying questions.

Thank you.

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Eduard Roehrich
Staff Product Manager
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Lindsay,

We've been looking into this and it's not obvious why this is happening.

Could you please post the real schedule of this agent for that day as seen through WFM, so that we can compare that to the one translated to Punctuality points you already posted?

Thank you!

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Eduard Roehrich
Staff Product Manager
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Eduard,

Here is the schedule for the day. 

Thanks,

Lindsay 

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Lindsay Wood
WFM Analyst
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Original Message:
Sent: 08-26-2025 10:50
From: Eduard Roehrich
Subject: Punctuality Points

Lindsay,

We've been looking into this and it's not obvious why this is happening.

Could you please post the real schedule of this agent for that day as seen through WFM, so that we can compare that to the one translated to Punctuality points you already posted?

Thank you!

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Eduard Roehrich
Staff Product Manager
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Hi Lindsay,

Unfortunately, it's not obvious what's causing the issue that you're seeing.

To help us with our investigation, please open a Servops case with our customer care team - that will allow us direct access to API responses and your configuration, which should help us get to the bottom of this.

Thank you.

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Eduard Roehrich
Staff Product Manager
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