Genesys Cloud - Main

Is there a way to 'register' the DID and Toll-Free phone numbers we have purchased to Utilize Health?  We are noticing an issue during our Outbound Dialing Campaign.  People we are calling are googling the phone number listed in their Caller ID, which we have chosen as one of our DID numbers, and noticing the phone number does not correlate with our company.  So then people think our calls are spam calls.  Has this ever been an issue with anyone else during Outbound Dialing campaigns using numbers they have purchased from Purecloud?

------------------------------
Carrie Redmon
Utilize Health
------------------------------

Hello Carrie,

Are you referring to the Outbound Caller ID or number directory?  Issues like this are not new as numbers are being shared specially if you just have purchased the number recently.

------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees
------------------------------

Original Message:
Sent: 08-30-2018 11:54
From: Carrie Redmon
Subject: Purchased Numbers

Is there a way to 'register' the DID and Toll-Free phone numbers we have purchased to Utilize Health?  We are noticing an issue during our Outbound Dialing Campaign.  People we are calling are googling the phone number listed in their Caller ID, which we have chosen as one of our DID numbers, and noticing the phone number does not correlate with our company.  So then people think our calls are spam calls.  Has this ever been an issue with anyone else during Outbound Dialing campaigns using numbers they have purchased from Purecloud?

------------------------------
Carrie Redmon
Utilize Health
------------------------------

Oh this is known pain point for us. I don't think it has to do with Purecloud, it's understanding how caller ID works with different carriers, etc. It was a mess that we are still dealing with

I would love insight from others who was able to combat this issue. .

------------------------------
Ly Tran
Cardinal Health 5, LLC
------------------------------

Original Message:
Sent: 08-30-2018 11:54
From: Carrie Redmon
Subject: Purchased Numbers

Is there a way to 'register' the DID and Toll-Free phone numbers we have purchased to Utilize Health?  We are noticing an issue during our Outbound Dialing Campaign.  People we are calling are googling the phone number listed in their Caller ID, which we have chosen as one of our DID numbers, and noticing the phone number does not correlate with our company.  So then people think our calls are spam calls.  Has this ever been an issue with anyone else during Outbound Dialing campaigns using numbers they have purchased from Purecloud?

------------------------------
Carrie Redmon
Utilize Health
------------------------------

Hello Carrie,

If this has to do with Caller ID name, there's a way in PureCloud where you can push a request to publish a Caller ID name.  However this will still rely on the last mile carrier, and may take a while to get published.  You can check this link.


------------------------------
Marie Grace Delos Santos
Global Digital Team, Customer Success
Genesys - Employees
------------------------------

Original Message:
Sent: 08-31-2018 11:36
From: Ly Tran
Subject: Purchased Numbers

Oh this is known pain point for us. I don't think it has to do with Purecloud, it's understanding how caller ID works with different carriers, etc. It was a mess that we are still dealing with

I would love insight from others who was able to combat this issue. .

------------------------------
Ly Tran
Cardinal Health 5, LLC

Original Message:
Sent: 08-30-2018 11:54
From: Carrie Redmon
Subject: Purchased Numbers

Is there a way to 'register' the DID and Toll-Free phone numbers we have purchased to Utilize Health?  We are noticing an issue during our Outbound Dialing Campaign.  People we are calling are googling the phone number listed in their Caller ID, which we have chosen as one of our DID numbers, and noticing the phone number does not correlate with our company.  So then people think our calls are spam calls.  Has this ever been an issue with anyone else during Outbound Dialing campaigns using numbers they have purchased from Purecloud?

------------------------------
Carrie Redmon
Utilize Health
------------------------------