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  • 1.  Purchased Numbers

    Posted 08-30-2018 11:54
    No replies, thread closed.
    Is there a way to 'register' the DID and Toll-Free phone numbers we have purchased to Utilize Health?  We are noticing an issue during our Outbound Dialing Campaign.  People we are calling are googling the phone number listed in their Caller ID, which we have chosen as one of our DID numbers, and noticing the phone number does not correlate with our company.  So then people think our calls are spam calls.  Has this ever been an issue with anyone else during Outbound Dialing campaigns using numbers they have purchased from Purecloud?

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    Carrie Redmon
    Utilize Health
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  • 2.  RE: Purchased Numbers

    Posted 08-31-2018 07:53
    No replies, thread closed.
    Hello Carrie,

    Are you referring to the Outbound Caller ID or number directory?  Issues like this are not new as numbers are being shared specially if you just have purchased the number recently.

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    Paolo Galan
    Global Digital Team, Customer Success
    Genesys - Employees
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  • 3.  RE: Purchased Numbers

    Posted 08-31-2018 11:37
    No replies, thread closed.
    Oh this is known pain point for us. I don't think it has to do with Purecloud, it's understanding how caller ID works with different carriers, etc. It was a mess that we are still dealing with

    I would love insight from others who was able to combat this issue. .

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    Ly Tran
    Cardinal Health 5, LLC
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  • 4.  RE: Purchased Numbers

    Posted 08-31-2018 14:53
    No replies, thread closed.
    Hello Carrie,

    If this has to do with Caller ID name, there's a way in PureCloud where you can push a request to publish a Caller ID name.  However this will still rely on the last mile carrier, and may take a while to get published.  You can check this link.


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    Marie Grace Delos Santos
    Global Digital Team, Customer Success
    Genesys - Employees
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    Original Message


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