Genesys Cloud - Main

Hi Everyone,

Someone knows the detail of how this agile methodology can be used in the Purecloud implementation process.

Genesys mentions it :
"Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints."

Thanks
#Implementation

------------------------------
DIEGO PRADA
Global Networks Solutions S.A.
------------------------------

Are you trained in Agile? Do you understand how it works, and you just want to know how it is applied by PS?

Or, are you asking what Agile is?

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 01-10-2019 06:12
From: DIEGO PRADA
Subject: PureCloud implementation process using Agile Methodology

Hi Everyone,

Someone knows the detail of how this agile methodology can be used in the Purecloud implementation process.

Genesys mentions it :
"Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints."

Thanks
#Implementation

------------------------------
DIEGO PRADA
Global Networks Solutions S.A.
------------------------------

Hi George,

Yes, we are trained in Agile Methodology.
We want to know how it is applied by PS in PureCloud.

Is there any training of genesys for this topic ?

Thanks

------------------------------
DIEGO PRADA
Global Networks Solutions S.A.
------------------------------

Original Message:
Sent: 01-10-2019 08:31
From: George Ganahl
Subject: PureCloud implementation process using Agile Methodology

Are you trained in Agile? Do you understand how it works, and you just want to know how it is applied by PS?

Or, are you asking what Agile is?

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys

Original Message:
Sent: 01-10-2019 06:12
From: DIEGO PRADA
Subject: PureCloud implementation process using Agile Methodology

Hi Everyone,

Someone knows the detail of how this agile methodology can be used in the Purecloud implementation process.

Genesys mentions it :
"Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints."

Thanks
#Implementation

------------------------------
DIEGO PRADA
Global Networks Solutions S.A.
------------------------------

Ok.

No, there is no training, or any public documentation that I know of. They just use Sprints to organize the work.

@Chris Allen is there anything you can add?​

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 01-10-2019 09:44
From: DIEGO PRADA
Subject: PureCloud implementation process using Agile Methodology

Hi George,

Yes, we are trained in Agile Methodology.
We want to know how it is applied by PS in PureCloud.

Is there any training of genesys for this topic ?

Thanks

------------------------------
DIEGO PRADA
Global Networks Solutions S.A.

Original Message:
Sent: 01-10-2019 08:31
From: George Ganahl
Subject: PureCloud implementation process using Agile Methodology

Are you trained in Agile? Do you understand how it works, and you just want to know how it is applied by PS?

Or, are you asking what Agile is?

------------------------------
George Ganahl CCXP, GCA
Principal Program Manager
Genesys

Original Message:
Sent: 01-10-2019 06:12
From: DIEGO PRADA
Subject: PureCloud implementation process using Agile Methodology

Hi Everyone,

Someone knows the detail of how this agile methodology can be used in the Purecloud implementation process.

Genesys mentions it :
"Our Professional Services team takes inspiration from the Agile methodology and delivers in two or three week cycles known as sprints."

Thanks
#Implementation

------------------------------
DIEGO PRADA
Global Networks Solutions S.A.
------------------------------