HI,

In the Genesys Cloud Resource Center, you have the following explanation about the creation of the Wallboard Users and the allocation of the corresponding Wallboard Role to these new users (in case several are needed):

Create a wallboard account

---

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full PureCloud license.

• A wallboard account has a reduced permission set compared with a PureCloud user.
• Using the wallboard account allows you to display a wallboard without requiring the use of a full PureCloud license during the billing cycle. 
• The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
2. Assign the role Wallboard role to the new Wallboard User you created.
   
   Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full PureCloud license.
3. Create a dashboard.

After you have created the dashboard, you can log in to PureCloud as wallboard user and display your dashboard.

Pricing

Charge Type	USD	CAD	AUD	EUR	GBP	YEN
Month to Month	18.00	19.80	23.40	14.40	12.60	2,160.00

But while attempting to check if the wallboard role exists by consulting the Roles / Permission section, I cannot find anything (if typing "wall" or "dash" in the search field to find this specific role).

I suppose that this role was effectively created by default and available to be associated to a new user account (i.e.: Wallbaord User 1).

Can someone helo me to get this role effectively available by default in Genesys Cloud Platform, and not manually created?

If this role has to be manually created, please provide detailed information about the permissions that have to be allocated on this particular role so as to avoiid invoicing for the first Wallboard user account which is described as to be free of charge in the Resource Center documentation and starting from the Genesys Cloud Updates available since January 15, 2020:


Of course, if the Wallboard role has to be manually created, please also include the detailed procedure, in the Genesys Cloud Resource Center too.

Thanks in advance for your help and answers.

Regards,


#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Security
#SystemAdministration


-----------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Older organizations will not see the Wallboard roles and such automatically. You have to add it to your subscription first.

See the discussion at https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=0700e646-d1c3-42ea-9749-acd4f0395a92&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


Adding Jorge's last response:

It sounds strange but we are forced to ask the CSM to have the Wallboard feature added to the Contract, although the first Wallboard user is free of charge (non billable user). This is quite difficult to accept, as it should be enabled by default in all customer's instances and have the first license used not invoiced and the following ones billed to the customer (in case they have managed to use more than one Wallboard user license)

I ask Genesys to review and change what has been defined and implemented as "the process" to enable the wallboard use for final customers.

Hope it will be taken into account as an enhacement and a process simplification regarding the Wallboard feature enablement.

Thanks


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------
------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-06-2020 12:10
From: Jorge Negri
Subject: PureCloud Wallboard User Role

HI,

In the Genesys Cloud Resource Center, you have the following explanation about the creation of the Wallboard Users and the allocation of the corresponding Wallboard Role to these new users (in case several are needed):

Create a wallboard account

---

Prerequisites

• Wallboard subscription
  Your subscription includes the Wallboard Account role, which allows you to configure wallboard users.
• The Wallboard role should have these permissions:
  • • Analytics>Conversation Aggregate>View permission
    • Analytics>Queue Observation>View permission
    • Analytics>Dashboard Configurations>View permission
    • Directory>User>View permission
    • Routing>Queue>View permission
    • Analytics>Dashboard Configurations>Edit permission

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full PureCloud license.

• A wallboard account has a reduced permission set compared with a PureCloud user.
• Using the wallboard account allows you to display a wallboard without requiring the use of a full PureCloud license during the billing cycle. 
• The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
2. Assign the role Wallboard role to the new Wallboard User you created.
   
   Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full PureCloud license.
3. Create a dashboard.

After you have created the dashboard, you can log in to PureCloud as wallboard user and display your dashboard.

Note: The wallboard user does not have to be logged in to be billed during the period. Wallboard accounts are billed based on the number of wallboard accounts that have been configured, not by log in events during the cycle.

Pricing

Charge Type	USD	CAD	AUD	EUR	GBP	YEN
Month to Month	18.00	19.80	23.40	14.40	12.60	2,160.00

But while attempting to check if the wallboard role exists by consulting the Roles / Permission section, I cannot find anything (if typing "wall" or "dash" in the search field to find this specific role).

I suppose that this role was effectively created by default and available to be associated to a new user account (i.e.: Wallbaord User 1).

Can someone helo me to get this role effectively available by default in Genesys Cloud Platform, and not manually created?

If this role has to be manually created, please provide detailed information about the permissions that have to be allocated on this particular role so as to avoiid invoicing for the first Wallboard user account which is described as to be free of charge in the Resource Center documentation and starting from the Genesys Cloud Updates available since January 15, 2020:

January 15, 2020

Contact center

• Altocloud tracking in Single Page Applications
• Wallboard accounts to view Performance dashboards
• PureCloud Voice support for outbound dialing modes in EMEA

Of course, if the Wallboard role has to be manually created, please also include the detailed procedure, in the Genesys Cloud Resource Center too.

Thanks in advance for your help and answers.

Regards,


#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Security
#SystemAdministration


-----------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Ok. Thanks George for your quick answer,

But this has to be simplified for older organizations as this is not easy, taking into account we need to enable one wallboard free user.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 02-06-2020 12:52
From: George Ganahl
Subject: PureCloud Wallboard User Role

Older organizations will not see the Wallboard roles and such automatically. You have to add it to your subscription first.

See the discussion at https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=0700e646-d1c3-42ea-9749-acd4f0395a92&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-06-2020 12:10
From: Jorge Negri
Subject: PureCloud Wallboard User Role

HI,

In the Genesys Cloud Resource Center, you have the following explanation about the creation of the Wallboard Users and the allocation of the corresponding Wallboard Role to these new users (in case several are needed):

Create a wallboard account

---

Prerequisites

• Wallboard subscription
  Your subscription includes the Wallboard Account role, which allows you to configure wallboard users.
• The Wallboard role should have these permissions:
  • • Analytics>Conversation Aggregate>View permission
    • Analytics>Queue Observation>View permission
    • Analytics>Dashboard Configurations>View permission
    • Directory>User>View permission
    • Routing>Queue>View permission
    • Analytics>Dashboard Configurations>Edit permission

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full PureCloud license.

• A wallboard account has a reduced permission set compared with a PureCloud user.
• Using the wallboard account allows you to display a wallboard without requiring the use of a full PureCloud license during the billing cycle. 
• The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
2. Assign the role Wallboard role to the new Wallboard User you created.
   
   Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full PureCloud license.
3. Create a dashboard.

After you have created the dashboard, you can log in to PureCloud as wallboard user and display your dashboard.

Note: The wallboard user does not have to be logged in to be billed during the period. Wallboard accounts are billed based on the number of wallboard accounts that have been configured, not by log in events during the cycle.

Pricing

Charge Type	USD	CAD	AUD	EUR	GBP	YEN
Month to Month	18.00	19.80	23.40	14.40	12.60	2,160.00

But while attempting to check if the wallboard role exists by consulting the Roles / Permission section, I cannot find anything (if typing "wall" or "dash" in the search field to find this specific role).

I suppose that this role was effectively created by default and available to be associated to a new user account (i.e.: Wallbaord User 1).

Can someone helo me to get this role effectively available by default in Genesys Cloud Platform, and not manually created?

If this role has to be manually created, please provide detailed information about the permissions that have to be allocated on this particular role so as to avoiid invoicing for the first Wallboard user account which is described as to be free of charge in the Resource Center documentation and starting from the Genesys Cloud Updates available since January 15, 2020:

January 15, 2020

Contact center

• Altocloud tracking in Single Page Applications
• Wallboard accounts to view Performance dashboards
• PureCloud Voice support for outbound dialing modes in EMEA

Of course, if the Wallboard role has to be manually created, please also include the detailed procedure, in the Genesys Cloud Resource Center too.

Thanks in advance for your help and answers.

Regards,


#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Security
#SystemAdministration


-----------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Hi Jorge,
I checked in our environment, but I could not see the Wallboard Role to assign to the account. We are using PureCloud 2 in our environment.
Regards

------------------------------
Samuel Effange
Nissan North America, Inc.
------------------------------

Original Message:
Sent: 02-06-2020 12:10
From: Jorge Negri
Subject: PureCloud Wallboard User Role

HI,

In the Genesys Cloud Resource Center, you have the following explanation about the creation of the Wallboard Users and the allocation of the corresponding Wallboard Role to these new users (in case several are needed):

Create a wallboard account

---

Prerequisites

• Wallboard subscription
  Your subscription includes the Wallboard Account role, which allows you to configure wallboard users.
• The Wallboard role should have these permissions:
  • • Analytics>Conversation Aggregate>View permission
    • Analytics>Queue Observation>View permission
    • Analytics>Dashboard Configurations>View permission
    • Directory>User>View permission
    • Routing>Queue>View permission
    • Analytics>Dashboard Configurations>Edit permission

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full PureCloud license.

• A wallboard account has a reduced permission set compared with a PureCloud user.
• Using the wallboard account allows you to display a wallboard without requiring the use of a full PureCloud license during the billing cycle. 
• The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
2. Assign the role Wallboard role to the new Wallboard User you created.
   
   Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full PureCloud license.
3. Create a dashboard.

After you have created the dashboard, you can log in to PureCloud as wallboard user and display your dashboard.

Note: The wallboard user does not have to be logged in to be billed during the period. Wallboard accounts are billed based on the number of wallboard accounts that have been configured, not by log in events during the cycle.

Pricing

Charge Type	USD	CAD	AUD	EUR	GBP	YEN
Month to Month	18.00	19.80	23.40	14.40	12.60	2,160.00

But while attempting to check if the wallboard role exists by consulting the Roles / Permission section, I cannot find anything (if typing "wall" or "dash" in the search field to find this specific role).

I suppose that this role was effectively created by default and available to be associated to a new user account (i.e.: Wallbaord User 1).

Can someone helo me to get this role effectively available by default in Genesys Cloud Platform, and not manually created?

If this role has to be manually created, please provide detailed information about the permissions that have to be allocated on this particular role so as to avoiid invoicing for the first Wallboard user account which is described as to be free of charge in the Resource Center documentation and starting from the Genesys Cloud Updates available since January 15, 2020:

January 15, 2020

Contact center

• Altocloud tracking in Single Page Applications
• Wallboard accounts to view Performance dashboards
• PureCloud Voice support for outbound dialing modes in EMEA

Of course, if the Wallboard role has to be manually created, please also include the detailed procedure, in the Genesys Cloud Resource Center too.

Thanks in advance for your help and answers.

Regards,


#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Security
#SystemAdministration


-----------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Hi again,

In a new instance created last week for a new customer,  the "Wallboard role" is not existing.


It was supposed to be appearing in any new Genesys Cloud instance created after january 15, 2020 when this was announced.

As already requested before this has to be urgently clarified and the wallboard role put into availablility without having to ask this to be enabled by Genesys.

Could you please take into account this request to have this solved?

Thanks.

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 02-11-2020 10:29
From: Samuel Effange
Subject: PureCloud Wallboard User Role

Hi Jorge,
I checked in our environment, but I could not see the Wallboard Role to assign to the account. We are using PureCloud 2 in our environment.
Regards

------------------------------
Samuel Effange
Nissan North America, Inc.

Original Message:
Sent: 02-06-2020 12:10
From: Jorge Negri
Subject: PureCloud Wallboard User Role

HI,

In the Genesys Cloud Resource Center, you have the following explanation about the creation of the Wallboard Users and the allocation of the corresponding Wallboard Role to these new users (in case several are needed):

Create a wallboard account

---

Prerequisites

• Wallboard subscription
  Your subscription includes the Wallboard Account role, which allows you to configure wallboard users.
• The Wallboard role should have these permissions:
  • • Analytics>Conversation Aggregate>View permission
    • Analytics>Queue Observation>View permission
    • Analytics>Dashboard Configurations>View permission
    • Directory>User>View permission
    • Routing>Queue>View permission
    • Analytics>Dashboard Configurations>Edit permission

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full PureCloud license.

• A wallboard account has a reduced permission set compared with a PureCloud user.
• Using the wallboard account allows you to display a wallboard without requiring the use of a full PureCloud license during the billing cycle. 
• The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
2. Assign the role Wallboard role to the new Wallboard User you created.
   
   Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full PureCloud license.
3. Create a dashboard.

After you have created the dashboard, you can log in to PureCloud as wallboard user and display your dashboard.

Note: The wallboard user does not have to be logged in to be billed during the period. Wallboard accounts are billed based on the number of wallboard accounts that have been configured, not by log in events during the cycle.

Pricing

Charge Type	USD	CAD	AUD	EUR	GBP	YEN
Month to Month	18.00	19.80	23.40	14.40	12.60	2,160.00

But while attempting to check if the wallboard role exists by consulting the Roles / Permission section, I cannot find anything (if typing "wall" or "dash" in the search field to find this specific role).

I suppose that this role was effectively created by default and available to be associated to a new user account (i.e.: Wallbaord User 1).

Can someone helo me to get this role effectively available by default in Genesys Cloud Platform, and not manually created?

If this role has to be manually created, please provide detailed information about the permissions that have to be allocated on this particular role so as to avoiid invoicing for the first Wallboard user account which is described as to be free of charge in the Resource Center documentation and starting from the Genesys Cloud Updates available since January 15, 2020:

January 15, 2020

Contact center

• Altocloud tracking in Single Page Applications
• Wallboard accounts to view Performance dashboards
• PureCloud Voice support for outbound dialing modes in EMEA

Of course, if the Wallboard role has to be manually created, please also include the detailed procedure, in the Genesys Cloud Resource Center too.

Thanks in advance for your help and answers.

Regards,


#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Security
#SystemAdministration


-----------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Thanks Samuel for your reply.  It really helped me to have my concerns confirmed.

Regards!

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 02-11-2020 10:29
From: Samuel Effange
Subject: PureCloud Wallboard User Role

Hi Jorge,
I checked in our environment, but I could not see the Wallboard Role to assign to the account. We are using PureCloud 2 in our environment.
Regards

------------------------------
Samuel Effange
Nissan North America, Inc.

Original Message:
Sent: 02-06-2020 12:10
From: Jorge Negri
Subject: PureCloud Wallboard User Role

HI,

In the Genesys Cloud Resource Center, you have the following explanation about the creation of the Wallboard Users and the allocation of the corresponding Wallboard Role to these new users (in case several are needed):

Create a wallboard account

---

Prerequisites

• Wallboard subscription
  Your subscription includes the Wallboard Account role, which allows you to configure wallboard users.
• The Wallboard role should have these permissions:
  • • Analytics>Conversation Aggregate>View permission
    • Analytics>Queue Observation>View permission
    • Analytics>Dashboard Configurations>View permission
    • Directory>User>View permission
    • Routing>Queue>View permission
    • Analytics>Dashboard Configurations>Edit permission

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full PureCloud license.

• A wallboard account has a reduced permission set compared with a PureCloud user.
• Using the wallboard account allows you to display a wallboard without requiring the use of a full PureCloud license during the billing cycle. 
• The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
2. Assign the role Wallboard role to the new Wallboard User you created.
   
   Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full PureCloud license.
3. Create a dashboard.

After you have created the dashboard, you can log in to PureCloud as wallboard user and display your dashboard.

Note: The wallboard user does not have to be logged in to be billed during the period. Wallboard accounts are billed based on the number of wallboard accounts that have been configured, not by log in events during the cycle.

Pricing

Charge Type	USD	CAD	AUD	EUR	GBP	YEN
Month to Month	18.00	19.80	23.40	14.40	12.60	2,160.00

But while attempting to check if the wallboard role exists by consulting the Roles / Permission section, I cannot find anything (if typing "wall" or "dash" in the search field to find this specific role).

I suppose that this role was effectively created by default and available to be associated to a new user account (i.e.: Wallbaord User 1).

Can someone helo me to get this role effectively available by default in Genesys Cloud Platform, and not manually created?

If this role has to be manually created, please provide detailed information about the permissions that have to be allocated on this particular role so as to avoiid invoicing for the first Wallboard user account which is described as to be free of charge in the Resource Center documentation and starting from the Genesys Cloud Updates available since January 15, 2020:

January 15, 2020

Contact center

• Altocloud tracking in Single Page Applications
• Wallboard accounts to view Performance dashboards
• PureCloud Voice support for outbound dialing modes in EMEA

Of course, if the Wallboard role has to be manually created, please also include the detailed procedure, in the Genesys Cloud Resource Center too.

Thanks in advance for your help and answers.

Regards,


#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Security
#SystemAdministration


-----------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Hi,

It sounds strange but we are forced to ask the CSM to have the Wallboard feature added to the Contract, although the first Wallboard user is free of charge (non billable user). This is quite difficult to accept, as it should be enabled by default in all customer's instances and have the first license used not invoiced and the following ones billed to the customer (in case they have managed to use more than one Wallboard user license)

I ask Genesys to review and change what has been defined and implemented as "the process" to enable the wallboard use for final customers.

Hope it will be taken into account as an enhacement and a process simplification regarding the Wallboard feature enablement.

Thanks


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 03-03-2020 14:45
From: Jorge Negri
Subject: PureCloud Wallboard User Role

Thanks Samuel for your reply.  It really helped me to have my concerns confirmed.

Regards!

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 02-11-2020 10:29
From: Samuel Effange
Subject: PureCloud Wallboard User Role

Hi Jorge,
I checked in our environment, but I could not see the Wallboard Role to assign to the account. We are using PureCloud 2 in our environment.
Regards

------------------------------
Samuel Effange
Nissan North America, Inc.

Original Message:
Sent: 02-06-2020 12:10
From: Jorge Negri
Subject: PureCloud Wallboard User Role

HI,

In the Genesys Cloud Resource Center, you have the following explanation about the creation of the Wallboard Users and the allocation of the corresponding Wallboard Role to these new users (in case several are needed):

Create a wallboard account

---

Prerequisites

• Wallboard subscription
  Your subscription includes the Wallboard Account role, which allows you to configure wallboard users.
• The Wallboard role should have these permissions:
  • • Analytics>Conversation Aggregate>View permission
    • Analytics>Queue Observation>View permission
    • Analytics>Dashboard Configurations>View permission
    • Directory>User>View permission
    • Routing>Queue>View permission
    • Analytics>Dashboard Configurations>Edit permission

As an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full PureCloud license.

• A wallboard account has a reduced permission set compared with a PureCloud user.
• Using the wallboard account allows you to display a wallboard without requiring the use of a full PureCloud license during the billing cycle. 
• The first wallboard account is free to use. You will be billed for any wallboard account that you configure after the first one.

To create a Wallboard Account:

1. Create a new user. We recommend you use a naming convention like Wallboard User 1, Wallboard User 2, and so on.
2. Assign the role Wallboard role to the new Wallboard User you created.
   
   Warning: Do not assign any other role to Wallboard User. If it is assigned another role, you will be charged for the full PureCloud license.
3. Create a dashboard.

After you have created the dashboard, you can log in to PureCloud as wallboard user and display your dashboard.

Note: The wallboard user does not have to be logged in to be billed during the period. Wallboard accounts are billed based on the number of wallboard accounts that have been configured, not by log in events during the cycle.

Pricing

Charge Type	USD	CAD	AUD	EUR	GBP	YEN
Month to Month	18.00	19.80	23.40	14.40	12.60	2,160.00

But while attempting to check if the wallboard role exists by consulting the Roles / Permission section, I cannot find anything (if typing "wall" or "dash" in the search field to find this specific role).

I suppose that this role was effectively created by default and available to be associated to a new user account (i.e.: Wallbaord User 1).

Can someone helo me to get this role effectively available by default in Genesys Cloud Platform, and not manually created?

If this role has to be manually created, please provide detailed information about the permissions that have to be allocated on this particular role so as to avoiid invoicing for the first Wallboard user account which is described as to be free of charge in the Resource Center documentation and starting from the Genesys Cloud Updates available since January 15, 2020:

January 15, 2020

Contact center

• Altocloud tracking in Single Page Applications
• Wallboard accounts to view Performance dashboards
• PureCloud Voice support for outbound dialing modes in EMEA

Of course, if the Wallboard role has to be manually created, please also include the detailed procedure, in the Genesys Cloud Resource Center too.

Thanks in advance for your help and answers.

Regards,


#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Security
#SystemAdministration


-----------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------