Melissa, do you have to install and configure the Dialogflows integration first before the Call Dialogflow Bot action will show up for Call flows? I wasn't sure if that's what the Note on that action means:
"To enable the Call Dialogflow Bot action in Architect, you must first obtain the Google Dialogflow integration from the Genesys AppFoundry. Then, configure it in PureCloud and create a Google Dialogflow bot in the Google console. You must have at least one active Google Dialogflow integration enabled. For more information, see About the Google Dialogflow integration."------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 01-22-2020 10:04
From: Melissa Bailey
Subject: PureCloud Weekly Release Notes - 1/22/2020
Dialogflow for chat flows is still in beta, so I assume you're part of that beta testing. Dialogflow for call flows was just released; if you don't see the action try refreshing Architect.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 01-22-2020 09:45
From: Robert Wakefield-Carl
Subject: PureCloud Weekly Release Notes - 1/22/2020
Correct me if I am wrong, but I was told that the Inbound Call and In-Queue flows do not yet support Google DialogFlow. I see it in the Chat Flows.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-22-2020 09:16
From: Cole Callahan
Subject: PureCloud Weekly Release Notes - 1/22/2020
Contact center
Blind transfer for voice interactions enhancement
Administrators can now configure blind transfers for voice interactions to remove all skills. When an agent makes a blind transfer to a different queue, the required agent skills are removed. This feature prevents the interactions from getting stuck and abandoned. For more information, see Strip skills from voice interaction blind transfers.
Integrations
Google Dialogflow voice integration for inbound call, in-queue, and outbound flows
The Google Dialogflow voice integration is now available from the Genesys AppFoundry. This integration allows customers to integrate Google Dialogflow Agent Assist into PureCloud. In addition, Architect's Call Dialogflow Bot action is now available for use in inbound call, in-queue, and outbound flows. Administrators and contact center managers can use this action with the Google Dialogflow integration, which processes the call according to Dialogflow Bot configuration. Then, the bot returns the call with intents and slots to Architect for further processing. For more information, see About the Google Dialogflow integration, Google Dialogflow quick start guide, Call Dialogflow Bot action, and About Architect. For Edge and Media Tier version requirements, see Google Dialogflow quick start guide.
#ArchitectureandDesign
#Implementation
#Integrations
#Outbound
#PlatformAdministration
#Roadmap/NewFeatures
#SystemAdministration
#Unsure/Other
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Cole Callahan
Genesys - Employees
Online Community Coordinator
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