Collaborate
Import people enhancements
Administrators who use a .csv file to add people to the organization can now include user extensions and divisions. For more information, see Add people with CSV file import.
Contact center
Introducing web chat flows in Architect
Administrators and contact center managers can now create inbound web chat flows. This feature allows customers to customize chat web chat message routing to enhance the customer experience. The initial phase includes the ability to route web chats to specific queues and incorporate automatic response messages. This feature supports version 1.1 and third party widgets. Future releases will include additional enhancements, including support for version 2 widgets. For more information, see Inbound chat flows overview, Widget feature comparison, and About Architect.
Font change for Korean and Japanese language .pdf and .xls reports
Reports configured to run as .pdf and .xls file formats now render in the Unifont font in Japanese and Korean languages. This font change allows characters in those languages to display properly. The font for other languages remains the same.
Platform
Release Notes in PureCloud Admin UI
The PureCloud Release Notes are now available to view within the PureCloud Admin UI. This enhancement provides PureCloud customers with greater accessibility and awareness of new and enhanced features, platform announcements, and deprecations.
PureCloud Community Q&A show
Genesys Community now offers a PureCloud Q&A show to address questions from the PureCloud Community. Find the latest episode or the full archive on Genesys Community. If you are a member of the community, post your questions for a chance to hear your topic on a future episode. To join the community, request an account by emailing CustomerCare@Genesys.com.
Deprecations
LinkedIn profile import deprecation and removal
On July 31, 2019, Genesys will deprecate and remove the LinkedIn profile import feature. For more information, see Deprecation: LinkedIn Profile Import.
#ArchitectureandDesign#Implementation#PureCloudQAEpisode------------------------------
Cole Callahan
Genesys - Employees
Online Community Coordinator
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