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Purpose of the "isDone" property from the conversation model (Embedded Framework)

  • 1.  Purpose of the "isDone" property from the conversation model (Embedded Framework)

    Posted yesterday
    Edited by Cédric Gouraud yesterday

    Hello all,

    What does the undocumented isDone property represent in the conversation model ? I've found some old posts (1, 2), but without answers.

    So far, with my tests, the property is false when the call is disconnected and enter in ACW, and when the user complete it, a notification with a true value pops. If the call has no ACW setting (eg. Agent Requested), the property is true when the call is disconnected.

    Now it's my turn to try my luck: could you confirm the isDone property is the missing piece needed to track the ACW phase that the state property doesn't provide? 


    #EmbeddableFramework

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    Cédric Gouraud
    NA
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