Genesys Cloud - Main

Hi,

I tried to figure out the request body for /api/v2/analytics/queues/observations/query endpoint to find voice interactions of a specific queue that wait time is greater than 25 mins.  Can someone help?

Thanks,

{

"filter": {
"type": "and",
"clauses": [
{
"type": "or",
"predicates": [
{
"dimension": "queueId",
"value": "24c3c97d-xxxx-xxxx-xxxx-f633bb9d37c8"

}
]
},
{
"type": "or",
"predicates": [
{
"dimension": "mediaType",
"value": "voice"
}
]
},
{
"type": "or",
"predicates": [
{
"metric": "tWait",
"value": "25",
"range":"gt"
}
]
}
]
}
}
#Integrations

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Edward Wu
BANK OF HAWAII
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Someone might be able to answer on this community, but you will find the most appropriate and skilled developers in the forum at https://developer.mypurecloud.com

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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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