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  • 1.  Query - Storage of Genesys Agent Copilot Summaries

    Posted 04-01-2025 00:52
    No replies, thread closed.

    Hi All,

    I have a question regarding the storage of Genesys Agent Copilot summaries.

    Are these summaries being stored automatically in Genesys somewhere after a call is transferred or when an interaction ends? If so, where can I find them?

    Thank you for your insights.


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Ramsha Shaikh
    Telecom/AI Engineer
    Newfold Digital
    ------------------------------


  • 2.  RE: Query - Storage of Genesys Agent Copilot Summaries

    Posted 04-01-2025 04:20
    No replies, thread closed.

    Hi Ramsha,

    I believe that you can access them using the Genesys Cloud Platform API with below endpoint:

    GET /api/v2/conversations/{conversationId}/summaries

    Using this endpoint with the relevant conversationId, you should be able to fetch the summary generated by Agent Copilot for that specific interaction, usually after the interaction has concluded or the summary generation process is complete.



  • 3.  RE: Query - Storage of Genesys Agent Copilot Summaries

    Posted 04-01-2025 04:26
    No replies, thread closed.
    thanks for the reply, appreciate the information

    My question revolves more around the summary being automatically saved/ stored in the Gensys system , like in the interaction tab or somewhere.



    Original Message


  • 4.  RE: Query - Storage of Genesys Agent Copilot Summaries
    Best Answer

    Posted 04-01-2025 15:54
    No replies, thread closed.

    Hello Ramsha,

    Orhun has the right idea. You can use APIs to access the summaries in the cloud, though they are not stored there indefinitely without some configuration changes.

    From https://help.mypurecloud.com/articles/work-with-genesys-agent-copilot/

    • Agent Copilot makes summaries available for 10 days. For persistent summary storage, you must enable speech and text analytics. For more information, see Work with a voice transcript.


    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 5.  RE: Query - Storage of Genesys Agent Copilot Summaries

    Posted 04-02-2025 02:09
    No replies, thread closed.
    This is new information, thank you for sharing. 
    Could you help me understand what settings are available or needed in STA for persistent storage? I haven't been able to find any.

    Thank you



    Original Message


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