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  • 1.  Question: Does real-time translation exist today?

    Posted 07-26-2023 13:26
    No replies, thread closed.

    Does Genesys have the technology you can find in several Apps today?  Customers could speak to the agent in their native language (ex: Spanish) and the system would translate and speak to the agent in English.  Vice versa, we could speak in English and the customer would hear responses in their native language.


    #Unsure/Other

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    Nicki Dehn
    AAA Club Alliance
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  • 2.  RE: Question: Does real-time translation exist today?

    Posted 08-03-2023 04:02
    No replies, thread closed.

    You can do this now with Chat (and surely Messaging) using the blueprint on the AppFoundry.  Search for translation

    This will be part of a future release as well using Generative AI to accomplish this.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Question: Does real-time translation exist today?

    Posted 08-03-2023 08:39
    No replies, thread closed.

    Thanks Robert; that is good to know. Is there any thought to developing translation for voice?



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    Nicki Dehn
    AAA Club Alliance
    ------------------------------

    Original Message


  • 4.  RE: Question: Does real-time translation exist today?

    Posted 08-03-2023 09:21
    No replies, thread closed.

    Yes, all part of the AI plans.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Question: Does real-time translation exist today?

    Posted 08-03-2023 13:39
    No replies, thread closed.

    YAY! Thank you!!!



    ------------------------------
    Nicki Dehn
    AAA Club Alliance
    ------------------------------

    Original Message


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