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We are using the Genesys Cloud Embeddable Framework (in a Dynamics 365 integration) to manage interaction associations. Here's our use case:

• For an interaction in Dynamics 365, we want to automatically revert or reset the related association back to "None" when there is no related CRM record.
• There is no documented / built-in way to "select None" or clear the association via code.

Any guidance or best practices would be appreciated.

Hello Sai,

I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will be able to assist you with this.

Hi Jason,

Can we get an update on this one. 

Thank you.

Hi Jason,

Can we get an update on this one. 

Thank you.