Hello Sai,
I have moved your question to the Genesys Cloud - Developer Community. Hopefully one of the experts there will be able to assist you with this.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 11-18-2025 00:44
From: Sai Shankar
Subject: Question on manage interaction associations.
We are using the Genesys Cloud Embeddable Framework (in a Dynamics 365 integration) to manage interaction associations. Here's our use case:
- For an interaction in Dynamics 365, we want to automatically revert or reset the related association back to "None" when there is no related CRM record.
- There is no documented / built-in way to "select None" or clear the association via code.
Any guidance or best practices would be appreciated.
#API/Integrations
#Implementation
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Sai Shankar
x
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