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Question - Roles & License Issue

  • 1.  Question - Roles & License Issue

    Posted 2 hours ago

    Hello Everyone,

    I don't know if this is the correct community to ask this. I have an issue when creating an Admin Role.

    I have created an Admin Collaborate Role. (Permissions that grant Collaborate license only)

    1. When I add the Collaborate Employee role to a user. The license is Collaborate.

    2. When I add the Collaborate Admin role to a user, the license is Collaborate.
    3. When I add both the Collaborate Employee and Collaborate Admin Roles to a user, the license is now CX 3.

    It looks to be bumping the license up to CX3 even the permissions are all Collaborate license only.

    Do you know if this is a bug? I already checked all permissions, and it should be only in Collaborate.


    #Uncategorized

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    Matthew Lawrence De Mesa
    Senior Technical Support Engineer
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