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  • 1.  Queue Activity Performance View

    Posted 04-17-2023 15:30
    No replies, thread closed.

    Looking for some insight. 

    The Queue Activity Detail view is not showing all agents in queue unless they filter by On Queue+Off Queue.  Does anyone know why this is happening?  Screenshots of with and without filters. 




    #Reporting/Analytics

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    Shelby Cronk
    ConvergeOne, Inc.
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  • 2.  RE: Queue Activity Performance View

    Posted 04-17-2023 19:58
    No replies, thread closed.

    Hi Shelby...We had the same issue as well. It only happened to one of our agent. To get them without the filter I had inactive the agent account then activate it again. 



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    Justin Kirk
    University of Arizona
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  • 3.  RE: Queue Activity Performance View

    Posted 04-18-2023 10:57
    No replies, thread closed.

    Hello Shelby!  This issue would be something worth pursuing with support.  This is an indication that a cache may be out of sync on the backend side which is why Justin's suggestion below fixes it.  Inactivating/activating essentially sticks them back in the cache to get things back in sync.  Support can help you navigate information to gather to see if we can identify a bug that prevents this from reoccurring.



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    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
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