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  • 1.  Queue Metric Interval Report --> Export Scheduled Report

    Posted 03-13-2024 11:23
    No replies, thread closed.

    Is there a way to mimic the Queue Metric Interval Report that was OOTB?  I can replicate it for a single day, but I am not finding a way to do multiple days in the same report without it losing the report 30-minute intervals.  Management does not want to run the report daily and have 5 different reports to review for the week, the OOTB was an appended report for a range of days.

    In the attachments is a single day verses what happens when I change the range to last week.  Any suggestions are appreciated.  Thank you.


    #Reporting/Analytics

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    W. Sachen
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  • 2.  RE: Queue Metric Interval Report --> Export Scheduled Report
    Best Answer

    Posted 03-14-2024 08:55
    No replies, thread closed.

    You can only schedule this report, but you would change the time period to last week, you already have the granularity.  



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    Judy Jimenez, Call Center Operations Manager
    CURE Auto Insurance
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  • 3.  RE: Queue Metric Interval Report --> Export Scheduled Report

    Posted 03-14-2024 09:31
    No replies, thread closed.

    Hi Wendy,

    As Judith said, you can currently select the "Time Period" in the scheduled export functionality which sets the granularity. Granularity-selection support for ad-hoc (non-scheduled) exports is coming soon as well.



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    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
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    Original Message


  • 4.  RE: Queue Metric Interval Report --> Export Scheduled Report

    Posted 03-15-2024 11:03
    No replies, thread closed.

    Oh Geez, All I needed to do was schedule it, I was trying to get it to appear on my screen 🤦‍♀️ Thank you both that is exactly what I was looking for.



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    W. Sachen
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    Original Message


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