Oh Geez, All I needed to do was schedule it, I was trying to get it to appear on my screen 🤦♀️ Thank you both that is exactly what I was looking for.
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W. Sachen
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Original Message:
Sent: 03-14-2024 09:30
From: Maisey Harris
Subject: Queue Metric Interval Report --> Export Scheduled Report
Hi Wendy,
As Judith said, you can currently select the "Time Period" in the scheduled export functionality which sets the granularity. Granularity-selection support for ad-hoc (non-scheduled) exports is coming soon as well.
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Maisey Harris
Senior Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 03-14-2024 08:54
From: Judith Jimenez
Subject: Queue Metric Interval Report --> Export Scheduled Report
You can only schedule this report, but you would change the time period to last week, you already have the granularity.
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Judy Jimenez, Call Center Operations Manager
CURE Auto Insurance
Original Message:
Sent: 03-13-2024 11:22
From: Wendy Sachen
Subject: Queue Metric Interval Report --> Export Scheduled Report
Is there a way to mimic the Queue Metric Interval Report that was OOTB? I can replicate it for a single day, but I am not finding a way to do multiple days in the same report without it losing the report 30-minute intervals. Management does not want to run the report daily and have 5 different reports to review for the week, the OOTB was an appended report for a range of days.
In the attachments is a single day verses what happens when I change the range to last week. Any suggestions are appreciated. Thank you.
#Reporting/Analytics
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W. Sachen
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