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  • 1.  Queue Performance Detail view

    Posted yesterday
    Hi 
     
    We have always used the "Queue Performance Detail" report in "This month" preset view, which breaks the month down by day (Screenshot 1) however, we noticed that in February the days are grouped Sunday to Saturday whether we select "This month" or "This month by week" (Screenshot 2) 
     
    Is there a way where we can go back to having "This month" preset view to look the same as screenshot 1?
     
    I hope that makes sense :) 
     
    Thanks

    #Intraday,Shrinkage,Adherence
    #RealTimeMonitoring
    #WFMConfiguration,BestPractices
    #GeneralQuestion

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    Mohamed Nasr
    Emovis
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  • 2.  RE: Queue Performance Detail view

    Posted an hour ago

    This change is awful - it needs changing back ASAP



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    Timothy Milburn
    Global Workforce Planning Manager
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    Original Message


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