Genesys Cloud - Main

Good Morning

I created secondary statuses in genesys to make my management easier, but I can't see the status in the activity queue. Can you please help me?

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Ema Massingue
Manager
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Hi Ema! 

Thanks for your question. I moved your thread to the Genesys Cloud - Main community. You're more likely to get the correct response there. Hope this helps! 

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Nicole Milliken
Senior Online Community Video Specialist
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hello, Just display them in the status list.

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Rihab
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Posting here as well as your other post...

You say Queues Activity Summary in the title... the Summary view only shows Routing Status, it does not show System Status.

For the Secondary Status you have to drill down to a specific Queue Activity Detail view and (as Rihab says) enable the Show Secondary Status in the Activity view or look at the Agents tab (you'll probably have to add the Secondary Status column, as I don't think it is displayed by default)

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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
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