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  • 1.  Quick Reply labelling issue

    Posted 16 hours ago

    Hi Team,

    I have developed digital bot flow for my upcoming project. currently i'm having some issue on quick reply labelling as it's follow the same Question of digital bot.

    How i can customize the digital menu option to preferred name. Please find the screenshot below.

    Quick reply with same name of question

    image
    Excepted result
    image

    #Architect

    ------------------------------
    Anbarasan AL MUNIANDY
    Asia Regional Telephony Lead at Europ Assistance
    ------------------------------


  • 2.  RE: Quick Reply labelling issue

    Posted 11 hours ago

    Hi Anbarasan

    I found the following on the resource center, not sure if this might resolve your problem - https://help.genesys.cloud/articles/work-with-quick-replies-and-carousels-in-digital-bot-flows/#QuickReplies

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


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