Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Re-sort outbound campaign on different fields, multiple times a day?

    Posted 11-03-2023 10:34
    No replies, thread closed.

    Alright we have an odd request from our business. We want to re-sort a running campaign 4 times a day (morning, noon, afternoon, night), but we want the priority or sort to be 4 different columns. our business logic team has table that has morning priority field, noon priority field, afternoon field, night field. any thoughts on if this is possible?

    (posted on developer forum also)


    #Outbound
    #Telephony

    ------------------------------
    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------


  • 2.  RE: Re-sort outbound campaign on different fields, multiple times a day?

    Posted 11-14-2023 08:42
    No replies, thread closed.

    Have you considered 4 different campaigns and a campaign sequence with different sorting for each?  This can be scheduled with an outside API call or automatically when the first campaign finishes.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Re-sort outbound campaign on different fields, multiple times a day?

    Posted 11-14-2023 09:04
    No replies, thread closed.

    Yeah, Carl, thanks for the idea, we did think of that, but ran accross this issue.  lets say we have 50 agents in this group, when we get to the end of campaign 1 end time, it doesn't really shut down until everyone is off campaign calls, and we found the other campaign does not start.  so we had agents idle for large amounts of time during the switchover. 



    ------------------------------
    Clayton Curtis
    Enova Online Services, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Re-sort outbound campaign on different fields, multiple times a day?

    Posted 11-14-2023 09:19
    No replies, thread closed.

    Yes, if you count on the automatic switching, then that is the case. I suggest a trigger and API call or an outside API that looks at status and changes.  Should not require users to log off or be inactive.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content