Genesys Cloud - Main

I have a major (and important query) regarding the Genesys API.

 

Currently when our agents go into busy mode they have the option to select a number of 'sub-presence' codes (for example we have washroom,  admin work , admin, coaching, etc.). Unforunately I cannot get this data out of the system at all via the API (I only get the BUSY presence code but not its sub status). 

 I currenly have all these sub Presence code created unde Organization Settings- Status Management

• Is there a way to extract this 'sub' data under Busy to see what the agent was doing specifically based on their busy choice?

Thanks in advance,

Ronak

#Reporting/Analytics

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Ronak Shah
Brant Telephone Inc
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I'm not saying you won't get an answer here, but API questions are best posted in the Developer forum at developer.mypurecloud.com.

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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
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