Genesys Cloud - Main

 View Only

Sign Up

Readback of Numbers using AI Guide

  • 1.  Readback of Numbers using AI Guide

    Posted 2 hours ago

    I am trying to get my AI Guide to readback a string of numbers stored as an input variable as individual numbers.  

    Example - variable is set as Integer with a value of 59956423.  The guide is reading back as 59 million, 564 thousand, 423.  I would like for it to read each number individually. Anyone have an example of how to do that?


    #AIConfiguration

    ------------------------------
    John Eyre
    Unknown
    ------------------------------