do you guys have any recommendations on how do we get live call counts for the DNIS via API?

I originally thought of running this API every 30 seconds, to get sort of live call counts but this pulls all the conversation data that I don't need for this purpose, and not real-time.

https://api.usw2.pure.cloud/api/v2/analytics/conversations/details/query
Request Method:
POST{
  "order": "desc",
  "orderBy": "conversationStart",
  "paging": {
    "pageSize": 50,
    "pageNumber": 1
  },
  "interval": "2024-08-01T04:00:00.000Z/2024-09-01T04:00:00.000Z",
  "segmentFilters": [
    {
      "type": "or",
      "predicates": [
        {
          "dimension": "direction",
          "value": "inbound"
        },
        {
          "dimension": "direction",
          "value": "outbound"
        }
      ]
    }
  ],
  "conversationFilters": [
    {
      "type": "and",
      "predicates": [
        {
          "type": "dimension",
          "dimension": "conversationEnd",
          "operator": "notExists"
        }
      ]
    }
  ],
  "evaluationFilters": [],
  "surveyFilters": []
}

Hello Ryan!  Generally the details API isn't the best place if you're looking to produce a count of some sort.  The aggregate API grouped by DNIS should give you a good place to start.  https://developer.genesys.cloud/analyticsdatamanagement/analytics/aggregate/

We also have plenty of active API users on the dev forum to answer API questions.  https://developer.genesys.cloud/forum/  This type of question you have would be right in their wheelhouse.

do you guys have any recommendations on how do we get live call counts for the DNIS via API?

I originally thought of running this API every 30 seconds, to get sort of live call counts but this pulls all the conversation data that I don't need for this purpose, and not real-time.

https://api.usw2.pure.cloud/api/v2/analytics/conversations/details/query
Request Method:
POST{
  "order": "desc",
  "orderBy": "conversationStart",
  "paging": {
    "pageSize": 50,
    "pageNumber": 1
  },
  "interval": "2024-08-01T04:00:00.000Z/2024-09-01T04:00:00.000Z",
  "segmentFilters": [
    {
      "type": "or",
      "predicates": [
        {
          "dimension": "direction",
          "value": "inbound"
        },
        {
          "dimension": "direction",
          "value": "outbound"
        }
      ]
    }
  ],
  "conversationFilters": [
    {
      "type": "and",
      "predicates": [
        {
          "type": "dimension",
          "dimension": "conversationEnd",
          "operator": "notExists"
        }
      ]
    }
  ],
  "evaluationFilters": [],
  "surveyFilters": []
}