Genesys Cloud - Main

We are a primarily English-speaking company with a percentage of our customers speaking Spanish.  We don't have any Spanish speaking agents and are looking for a Real Time Voice Translator App that would integrate with Genesys Cloud.  Rumor had it that this was in the works for Genesys for late 2024, does anyone have any information on this?  Or recommended solutions?

The 3rd party apps with live agent support are way out of our budget for the minimum number of Spanish calls we handle. 

Hi Wendy,

I believe this idea relates directly to your scenario A real time phone translator where one | Genesys Cloud Ideas Portal (aha.io) but it's not in development. I'd suggest voting for it, as we have! You might be thinking of another idea that is somewhat related, Translation for Transcript | Genesys Cloud Ideas Portal (aha.io) that is actually in development. This idea allows for post translation for voice and digital interactions. There may be an idea I'm missing...

Hope this helps!

We are a primarily English-speaking company with a percentage of our customers speaking Spanish.  We don't have any Spanish speaking agents and are looking for a Real Time Voice Translator App that would integrate with Genesys Cloud.  Rumor had it that this was in the works for Genesys for late 2024, does anyone have any information on this?  Or recommended solutions?

The 3rd party apps with live agent support are way out of our budget for the minimum number of Spanish calls we handle.