Genesys Cloud - Main

Hello,

I would like to add the possibility for certain people to be able to record a call in case of need but I can't find the permission to do so.

do you know what permission I need to add to do this? 

thank's in advance 

Camille

#Omni-ChannelDesktop/UserInterface

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Camille Peronne
Teleperformance USA
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Camille, 

This info should be helpful in finding recording permissions on an organizational and individual level. 

Call Recording Overview 

Do you have a specified use case for ad hoc recording?

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Antwuan Rencher
Genesys - Employees
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