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  • 1.  Record Outbound Queue Calls vs State Recording Laws

    Posted 07-13-2022 10:06
    No replies, thread closed.
    Looking for best practices on how to handle the recording of outbound queue calls and remain compliant with State Recording Laws.  Also seeking if any level of automation is possible to aid with this process.  Thoughts?
    #Outbound
    #SystemAdministration
    #Unsure/Other

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    Christy McDaniel
    Shaw Industries Group, Inc.
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  • 2.  RE: Record Outbound Queue Calls vs State Recording Laws

    Posted 07-13-2022 11:25
    No replies, thread closed.
    15 states have two-party laws and the other 35 have one-party.  Here is a good list:  Call Recording Laws and Regulations: US and International – Outreach Support.  I would not risk that you are calling some with a number from one state that lives in another.  I would suggest you look more at TCPA rules and just announce recording policies for ALL calls and/or have documentation in your privacy announcements.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


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