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  • 1.  Recording Audit by User

    Posted 12-02-2024 17:15
    No replies, thread closed.

    Is there a way to run an audit to check what recordings a user has accessed, that doesn't involve checking every single call individually?

    I know there is the conversation audit API but that requires a conversation ID

    And the Audit API doesn't like the service "Recording" even though it is in the service mapping.

    I'm guessing not, but just wanted to see if anyone has found a way


    #PlatformAdministration
    #Reporting/Analytics
    #Unsure/Other

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    Anton Vroon
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  • 2.  RE: Recording Audit by User
    Best Answer

    Posted 12-02-2024 17:27
    No replies, thread closed.

    Hi Anton.  I know Audit View has nothing and there is not a good API call for that.  The Notifications Topic does not allow for that either.  

    Daniel suggests the Async Audit API:  Workforce Engagement Management - Genesys

    Check out these:

    Genesys Cloud - Main - Genesys

    Genesys Cloud CX - Genesys



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Recording Audit by User

    Posted 12-02-2024 17:47
    No replies, thread closed.

    Thanks Robert,

    Ah, under Quality, not Recording, because that would have been too obvious.

    Don't suppose you also know how to audit live monitoring, I haven't found anything around this.



    ------------------------------
    Anton Vroon
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    Original Message


  • 4.  RE: Recording Audit by User

    Posted 12-03-2024 12:12
    No replies, thread closed.

    No triggers or audit log for that.  I believe all we have is the iMonitoring in the Conversation Aggregation Metrics:  Metrics



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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