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  • 1.  Recording export

    Posted 01-08-2020 17:48
    No replies, thread closed.

    Hi,
    I am reading one of document on Genesys website to export recording for PureCloud, link is given below: 
    https://www.genesys.com/collateral/recording-export-for-the-purecloud-platform

    But I don't see this option in our PureCloud.

    Thanks,
    Muhammad
    #Implementation

    ------------------------------
    Muhammad Zubair

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  • 2.  RE: Recording export

    Posted 01-09-2020 09:50
    No replies, thread closed.
    It is a Professional Services package that you have to purchase separately, not something built-in to PureCloud. 

    Have you purchased the package? If not, you'll need to contact your Sales rep.

    ------------------------------
    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


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