Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Recycling of Outbound Campaign

    Posted 11-20-2024 07:29
    No replies, thread closed.

    I was wondering if there is a way to have a campaign auto-recycle once it reaches the end of the leads.


    #Outbound

    ------------------------------
    Todd Dixon
    Call Center Manager
    ------------------------------


  • 2.  RE: Recycling of Outbound Campaign
    Best Answer

    Posted 11-20-2024 07:57
    No replies, thread closed.

    Hello Todd, 

    According to this documentation it does not look like this is possible. If you would like to submit a feature enhancement request for this you can here. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 3.  RE: Recycling of Outbound Campaign

    Posted 11-20-2024 10:56
    No replies, thread closed.

    Have you looked at Campaign rules under Rule Management?  You can have campaigns recycle when they meet certain parameters and you have different actions that can be performed, including Recycle.   So, for your instance, you would check for Campaign Progress reaches 100 or 90%, you would recycle the campaign.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content