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  • 1.  Red dot notification for new voicemail not displaying until you open the group inbox

    Posted 10-29-2025 12:35
      |   view attached
    No replies, thread closed.

    Good Afternoon,

    We are noticing that when a voicemail hits the group inbox, the red dot that notifies you that something is new in there, isn't displaying until you click on the inbox itself. 

    Is this how it's designed or do I have to open a ticket with Genesys? If it is by design Is there a way to notify the agent that there is new voicemail in their inbox? (outside of email which we can't do)

    Thanks,

    Chris


    #System/PlatformAdministration

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    Christopher Syrett
    x
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  • 2.  RE: Red dot notification for new voicemail not displaying until you open the group inbox
    Best Answer

    Posted 10-29-2025 12:53
    No replies, thread closed.

    Hello Christopher, 

    This sounds like unexpected behavior, I recommend opening a case with support so they can look into it. 

    Cheer, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Red dot notification for new voicemail not displaying until you open the group inbox

    Posted 11-12-2025 14:51
    No replies, thread closed.

    We are experiencing the same issue with group voicemail alerts.  No indication of new messages on the Inbox button until you click on the button to open the inbox, then the new message and indicator appear.  Refreshing session does not fix it.  Receiving a lot of complaints from our end users for this.



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    Matthew Williams
    Telecom Engineer
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