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  • 1.  Redsky integration with GenesysCloud

    Posted 07-30-2024 15:18
    No replies, thread closed.

    Hello Team!

    Has anyone did an integration with Redsky for E911 with Genesys Cloud? Wanted to understand how complex is this setup and did you work with Genesys or both Genesys and Redsky?

    Enhanced 911 (E911) Emergency Dialing Solution Guide


    #API/Integrations

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    Yadu Vamsi Kattamuru
    Delta Dental Plan of Michigan, Inc.
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  • 2.  RE: Redsky integration with GenesysCloud
    Best Answer

    Posted 07-31-2024 05:57
    No replies, thread closed.

    Yes.  Their guide is pretty good.  Essentially, you setup a trunk with them and adjust your dial plan for 911 sends to them.  The questions you will need to supply answers for are:
    1. How are agents expected to update their addresses (usually through the RedSky app)

    2. How are you going to support Ray Baum regulations that will most likely require a DID for each user

    3. What type of notifications do you want to receive?

    4. What will RedSky use for identification of the caller?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Redsky integration with GenesysCloud

    Posted 07-31-2024 10:39
    No replies, thread closed.

    Thank you for your inputs Robert! 



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    Yadu Vamsi Kattamuru
    Delta Dental Plan of Michigan, Inc.
    ------------------------------

    Original Message


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