Hi,

I'd like to transform called address on outbound calls using regex on the external trunk configuration.

If there is +39 in front of the number, I need to delete it.

After that, if the phone number is longer than 6 characters, I need to put "0" in front of the number.

I configured the regex:

^(sip:|tel:|sip[s]:)(\+39)(.*)      $1$3   --> to delete the +39, it works correctly

^(sip:|tel:|sip[s]:)(\d{6,})$        $1\x30$2  --> to add 0 (zero), but it doesn't work.

Called +393405438365 or 3405438365 the call comes out as: tel:3405438365  --> KO

Called 3456 or +393456 the call comes out as: tel:3456   --> OK

Using regex101.com, It seems to be working fine, but on GenesysCloud doesn't work.

Can you please help me to configure it?

Kind Regards,

Daniele

Change format to ${1}0${2}

Hi,

I'd like to transform called address on outbound calls using regex on the external trunk configuration.

If there is +39 in front of the number, I need to delete it.

After that, if the phone number is longer than 6 characters, I need to put "0" in front of the number.

I configured the regex:

^(sip:|tel:|sip[s]:)(\+39)(.*)      $1$3   --> to delete the +39, it works correctly

^(sip:|tel:|sip[s]:)(\d{6,})$        $1\x30$2  --> to add 0 (zero), but it doesn't work.

Called +393405438365 or 3405438365 the call comes out as: tel:3405438365  --> KO

Called 3456 or +393456 the call comes out as: tel:3456   --> OK

Using regex101.com, It seems to be working fine, but on GenesysCloud doesn't work.

Can you please help me to configure it?

Kind Regards,

Daniele

Hi Simon,

I tried but it doesn't work.

It seems that the regex condition is not recognized.

Change format to ${1}0${2}

Hi,

I'd like to transform called address on outbound calls using regex on the external trunk configuration.

If there is +39 in front of the number, I need to delete it.

After that, if the phone number is longer than 6 characters, I need to put "0" in front of the number.

I configured the regex:

^(sip:|tel:|sip[s]:)(\+39)(.*)      $1$3   --> to delete the +39, it works correctly

^(sip:|tel:|sip[s]:)(\d{6,})$        $1\x30$2  --> to add 0 (zero), but it doesn't work.

Called +393405438365 or 3405438365 the call comes out as: tel:3405438365  --> KO

Called 3456 or +393456 the call comes out as: tel:3456   --> OK

Using regex101.com, It seems to be working fine, but on GenesysCloud doesn't work.

Can you please help me to configure it?

Kind Regards,

Daniele

Hi Daniele.

I happened to notice that none of the examples in the Genesys Cloud documentation (e.g. here and here) use "\d" to represent a digit. I wonder if the regex engine doesn't support "\d"?

Have you tried using "[0-9]" (or even ".") instead of "\d", to see if that solves the problem?

Nick.

Hi Simon,

I tried but it doesn't work.

It seems that the regex condition is not recognized.

Change format to ${1}0${2}

Hi,

I'd like to transform called address on outbound calls using regex on the external trunk configuration.

If there is +39 in front of the number, I need to delete it.

After that, if the phone number is longer than 6 characters, I need to put "0" in front of the number.

I configured the regex:

^(sip:|tel:|sip[s]:)(\+39)(.*)      $1$3   --> to delete the +39, it works correctly

^(sip:|tel:|sip[s]:)(\d{6,})$        $1\x30$2  --> to add 0 (zero), but it doesn't work.

Called +393405438365 or 3405438365 the call comes out as: tel:3405438365  --> KO

Called 3456 or +393456 the call comes out as: tel:3456   --> OK

Using regex101.com, It seems to be working fine, but on GenesysCloud doesn't work.

Can you please help me to configure it?

Kind Regards,

Daniele

Hi Nick,

same problem.

On regex101.com all solutions work correctly but not on Genesys.

I can't find a solution.

Kind Regards,

Daniele

Hi Daniele.

I happened to notice that none of the examples in the Genesys Cloud documentation (e.g. here and here) use "\d" to represent a digit. I wonder if the regex engine doesn't support "\d"?

Have you tried using "[0-9]" (or even ".") instead of "\d", to see if that solves the problem?

Nick.

Hi Simon,

I tried but it doesn't work.

It seems that the regex condition is not recognized.

Change format to ${1}0${2}

Hi,

I'd like to transform called address on outbound calls using regex on the external trunk configuration.

If there is +39 in front of the number, I need to delete it.

After that, if the phone number is longer than 6 characters, I need to put "0" in front of the number.

I configured the regex:

^(sip:|tel:|sip[s]:)(\+39)(.*)      $1$3   --> to delete the +39, it works correctly

^(sip:|tel:|sip[s]:)(\d{6,})$        $1\x30$2  --> to add 0 (zero), but it doesn't work.

Called +393405438365 or 3405438365 the call comes out as: tel:3405438365  --> KO

Called 3456 or +393456 the call comes out as: tel:3456   --> OK

Using regex101.com, It seems to be working fine, but on GenesysCloud doesn't work.

Can you please help me to configure it?

Kind Regards,

Daniele

Hi Daniele, you may need to set some parts as optional, so you always get a match.
I think these expressions will work for you:

1. ^(sip[s]?:|tel:)?(\+)?(39)(\d+)(@.*)?  with format $1$4$5
2. ^(sip[s]?:|tel:)?(\+)?(\d{6,})(@.*)? with format $1\x30$3$4

Hi Nick,

same problem.

On regex101.com all solutions work correctly but not on Genesys.

I can't find a solution.

Kind Regards,

Daniele

Hi Daniele.

I happened to notice that none of the examples in the Genesys Cloud documentation (e.g. here and here) use "\d" to represent a digit. I wonder if the regex engine doesn't support "\d"?

Have you tried using "[0-9]" (or even ".") instead of "\d", to see if that solves the problem?

Nick.

Hi Simon,

I tried but it doesn't work.

It seems that the regex condition is not recognized.

Change format to ${1}0${2}

Hi,

I'd like to transform called address on outbound calls using regex on the external trunk configuration.

If there is +39 in front of the number, I need to delete it.

After that, if the phone number is longer than 6 characters, I need to put "0" in front of the number.

I configured the regex:

^(sip:|tel:|sip[s]:)(\+39)(.*)      $1$3   --> to delete the +39, it works correctly

^(sip:|tel:|sip[s]:)(\d{6,})$        $1\x30$2  --> to add 0 (zero), but it doesn't work.

Called +393405438365 or 3405438365 the call comes out as: tel:3405438365  --> KO

Called 3456 or +393456 the call comes out as: tel:3456   --> OK

Using regex101.com, It seems to be working fine, but on GenesysCloud doesn't work.

Can you please help me to configure it?

Kind Regards,

Daniele

Hi Nick,

same problem.

On regex101.com all solutions work correctly but not on Genesys.

I can't find a solution.

Kind Regards,

Daniele

Hi Daniele.

I happened to notice that none of the examples in the Genesys Cloud documentation (e.g. here and here) use "\d" to represent a digit. I wonder if the regex engine doesn't support "\d"?

Have you tried using "[0-9]" (or even ".") instead of "\d", to see if that solves the problem?

Nick.

Hi Simon,

I tried but it doesn't work.

It seems that the regex condition is not recognized.

Change format to ${1}0${2}

Hi,

I'd like to transform called address on outbound calls using regex on the external trunk configuration.

If there is +39 in front of the number, I need to delete it.

After that, if the phone number is longer than 6 characters, I need to put "0" in front of the number.

I configured the regex:

^(sip:|tel:|sip[s]:)(\+39)(.*)      $1$3   --> to delete the +39, it works correctly

^(sip:|tel:|sip[s]:)(\d{6,})$        $1\x30$2  --> to add 0 (zero), but it doesn't work.

Called +393405438365 or 3405438365 the call comes out as: tel:3405438365  --> KO

Called 3456 or +393456 the call comes out as: tel:3456   --> OK

Using regex101.com, It seems to be working fine, but on GenesysCloud doesn't work.

Can you please help me to configure it?

Kind Regards,

Daniele