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Greetings.  I am looking for a way to parse Email.message.subject for specific keywords, such as "car" or "Car" but not "carbon" or "NASCAR" or "Carbohydrate" or "mascara".  It's easy enough to do with RegEx, but RegEx seems to be limited to bot flows, and I can't find a way to call a bot flow in an inbound email flow.  Suggestions?

Hi Vikki

I would love to use RegEx too, but you can always use the Contains() function

eg Contains(lower(Email.message.subject), "car") and !Contains(Email.message.subject, "carbon") etc

You could also create a data table of the key words pipe delaminated per queue / mailbox etc and then loop through them.

Greetings.  I am looking for a way to parse Email.message.subject for specific keywords, such as "car" or "Car" but not "carbon" or "NASCAR" or "Carbohydrate" or "mascara".  It's easy enough to do with RegEx, but RegEx seems to be limited to bot flows, and I can't find a way to call a bot flow in an inbound email flow.  Suggestions?

You can also use spaces to denote before or after like " car " to just get car, but of course that does not take into account punctuation.  Vote for this in the meantime:  Regular Expression support in Email and | Genesys Cloud Ideas Portal (aha.io)

Hi Vikki

I would love to use RegEx too, but you can always use the Contains() function

eg Contains(lower(Email.message.subject), "car") and !Contains(Email.message.subject, "carbon") etc

You could also create a data table of the key words pipe delaminated per queue / mailbox etc and then loop through them.

Greetings.  I am looking for a way to parse Email.message.subject for specific keywords, such as "car" or "Car" but not "carbon" or "NASCAR" or "Carbohydrate" or "mascara".  It's easy enough to do with RegEx, but RegEx seems to be limited to bot flows, and I can't find a way to call a bot flow in an inbound email flow.  Suggestions?

I agree with Robert on the idea. Until something like that is available you can always use a lambda function to run a regex. Bear in mind this will incur AWS usage charges and email bodies may be too large to pass through a data action.

You can also use spaces to denote before or after like " car " to just get car, but of course that does not take into account punctuation.  Vote for this in the meantime:  Regular Expression support in Email and | Genesys Cloud Ideas Portal (aha.io)

Hi Vikki

I would love to use RegEx too, but you can always use the Contains() function

eg Contains(lower(Email.message.subject), "car") and !Contains(Email.message.subject, "carbon") etc

You could also create a data table of the key words pipe delaminated per queue / mailbox etc and then loop through them.

Greetings.  I am looking for a way to parse Email.message.subject for specific keywords, such as "car" or "Car" but not "carbon" or "NASCAR" or "Carbohydrate" or "mascara".  It's easy enough to do with RegEx, but RegEx seems to be limited to bot flows, and I can't find a way to call a bot flow in an inbound email flow.  Suggestions?

Greetings.  I am looking for a way to parse Email.message.subject for specific keywords, such as "car" or "Car" but not "carbon" or "NASCAR" or "Carbohydrate" or "mascara".  It's easy enough to do with RegEx, but RegEx seems to be limited to bot flows, and I can't find a way to call a bot flow in an inbound email flow.  Suggestions?