Platform
Turn off file uploading in chats
A new organization setting enables administrators to determine whether files can be uploaded in a chat. For example, organizations may want to turn off file uploading for security reasons. For more information, see Turn off file uploading in chats.
Contact center
Skill configuration for third-party emails in Architect
Administrators and contact center managers now have more flexibility to configure skill handling for third-party emails in Architect. This feature enhancement includes a new built-in variable and a new option to combine or replace existing skill sets in the Transfer to ACD action. For more information, see Architect built-in variables and Transfer to ACD action.
Script display enhancement
Agents can now change the orientation and size of the scripts window. For more information, see Use scripts.
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Matt Lawson
Genesys - Employees
Online Community Manager
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