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Removing a User from Genesys CX / Specific details on what data is actually purged?

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  • 1.  Removing a User from Genesys CX / Specific details on what data is actually purged?

    Posted 04-17-2023 09:52
    No replies, thread closed.

    When removing a user, is there a list of what data is actually purged? I found this article that says what data is not purged but looking for what is removed.

    What happens when I delete a user's account?

    Genesys Cloud does not delete some information related to the deleted user, including email address, performance data, conversation history, chat history, files stored in documents, and voicemails.


    Specifically, what happens to past recordings (customer / agent interactions).

    These are the set of API's we are using


    #ArchitectureandDesign
    #SystemAdministration

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    Alan Klein
    Cresta Intelligence
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  • 2.  RE: Removing a User from Genesys CX / Specific details on what data is actually purged?

    Posted 06-29-2023 16:40
    No replies, thread closed.

    No, there is not a specific list that I am aware of.

    The main thing is that the user is not actually removed from the system. It is a step beyond Inactive, bt if you try to add a new user with the same email Address it will prompt you to restore the deleted user rather than create a new one.

    So, all recordings and other queue-related data is still in the system. Along with most everything else. Unless you do a GDPR request to delete info...and even then I'm not sure exactly what gets wiped vs. details obfuscated.



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
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